FAQs

Last Updated: April 27, 2026.

Welcome to Torisp’s FAQ page. Here you’ll find answers to common questions about our products, ordering process, shipping, returns, and more.

1. About Torisp

What is Torisp?
Torisp is an online store based in the United States, offering casual and everyday footwear designed with a balance of style, comfort, and practicality.

Do you have a physical store?
For now, Torisp is an online store serving customers across the United States, and does not operate a physical retail location.

2. Products & Sizing

What types of shoes do you sell?
We offer a range of casual footwear, including sneakers, loafers, lace-up shoes, and platform styles designed for everyday wear.

How do I choose the right size?
Each product page includes sizing information to help you select the correct fit. If you are between sizes, we recommend reviewing the size guide or contacting us for assistance.

Are your shoes true to size?
Most of our shoes follow standard U.S. sizing. However, fit may vary slightly depending on the design and materials.

What materials are used?
Our products are made from materials such as PU leather, suede-like fabrics, breathable knits, and rubber soles. Specific details are listed on each product page.

3. Orders & Payment

What payment methods do you accept?
We accept:

  • PayPal
  • Debit and credit cards (Visa, MasterCard, American Express, Discover) via PayPal

Do I need a PayPal account to pay?
No. You can pay directly with your debit or credit card through PayPal without creating an account.

What currency do you use?
All prices are listed in U.S. Dollars (USD).

Will I be charged additional fees?
No. The total shown at checkout is the final amount you will pay. There are no hidden charges.

4. Shipping & Delivery

Where do you ship?
We currently ship within the United States only.

How much does shipping cost?
We offer a flat shipping rate of $6.95 per order.

How long does delivery take?

  • Processing time: 1–2 business days.
  • Estimated Transit Time: 4–7 business days.
  • Estimated delivery time for orders within the United States: 5-9 business days.

Will I receive tracking information?
Yes. Once your order ships, you will receive a tracking number via email.

Why hasn’t my tracking updated?
Tracking updates may take up to 48 hours after shipment. If delays continue, please contact us.

5. Returns & Exchanges

Do you accept returns?
Yes. We accept returns for both defective and non-defective items within 30 days of delivery.

Do you accept exchanges?
Yes. Exchanges are available for eligible items within the same 30-day period.

What condition must items be in?
Items must be:

  • New
  • Unused
  • In original condition

Do I have to pay for return shipping?
No. We provide a prepaid return label for approved returns.

Is there a restocking fee?
No. We do not charge restocking fees.

6. Refunds

When will I receive my refund?

  • Inspection: within 2 business days
  • Refund issued: within 3 business days
  • Total processing time: up to 5 business days after return delivery

How will my refund be issued?
Refunds are sent to your original payment method.

What if my refund is delayed?
Please check with your bank or card provider first. If you still need help, contact us.

7. Order Changes & Cancellations

Can I cancel or modify my order?
Yes, within 24 hours of placing your order. After that, orders may already be processed and cannot be changed.

8. Taxes

Do you charge sales tax?
Sales tax is applied to orders shipped within Tennessee. Other states are not charged sales tax.

9. Delivery Issues

What if my order is delayed or lost?
Contact us and we will work with the shipping carrier to resolve the issue.

What if I entered the wrong address?
Please contact us as soon as possible. Incorrect addresses may result in delays or additional shipping fees.

10. Product Care

How should I care for my shoes?
We recommend:

  • Keeping shoes dry and clean
  • Avoiding prolonged exposure to water
  • Storing them in a cool, dry place
  • Following care instructions included with your product

11. Contact & Support

How can I contact Torisp?

When will I receive a response?
We typically respond within 1 business day during business hours (Monday – Friday, 9:00 AM – 5:00 PM ET).